Welcome to PooVaazi. By accessing or using our website, placing an order, or purchasing our products, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our website.

1. Acceptance of Terms

By accessing our website or purchasing products from PooVaazi, you agree to these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website or purchase our products.

2. Definitions

  • “We,” “us,” and “our” refer to PooVaazi.
  • “You” and “your” refer to the customer or user accessing our website or purchasing our products.

3. Products & Availability

All products displayed on our website are subject to availability.

We reserve the right to modify, update, replace, or discontinue any product without prior notice.

Product images are provided for representation purposes. Since our products include natural flowers, herbs, and botanical ingredients, colour, size, shape, aroma, and appearance may naturally vary from batch to batch.

4. Pricing

  • All prices are displayed in Indian Rupees (INR).
  • Product prices may change without prior notice.
  • We make reasonable efforts to ensure that product prices and information are accurate.
  • In the event of an obvious pricing or listing error, PooVaazi reserves the right to cancel the affected order and inform the customer.

5. Orders

When placing an order, you agree to provide accurate and complete information, including:

  • Full name
  • Delivery address
  • Phone number
  • Email address
  • Payment information

Orders are subject to acceptance and availability.

PooVaazi reserves the right to refuse or cancel an order in circumstances such as incorrect pricing, product unavailability, inaccurate customer information, or suspected fraudulent activity.

6. Payment

Payments must be completed using the payment methods available on our website.

You are responsible for providing accurate payment information and ensuring that the transaction is successfully completed.

An order will be processed after successful payment confirmation.

7. Shipping & Delivery

We aim to process and dispatch orders as quickly as possible.

Tamil Nadu

ST Courier
Estimated delivery time: 3–5 working days

Other Indian States

India Post
Estimated delivery time: 4–6 working days

Delivery times are estimates and may vary depending on the destination, courier operations, weather, holidays, or other circumstances beyond our control.

PooVaazi is not responsible for delays caused by third-party courier or postal services.

Shipping charges, if applicable, will be displayed during checkout.

8. No Return & No Refund Policy

PooVaazi follows a strict No Return & No Refund Policy.

All purchases are considered final once the order has been placed and payment has been completed.

We do not accept:

  • Product returns
  • Refund requests
  • Exchanges
  • Order cancellations after confirmation
  • Returns due to change of mind
  • Returns for opened or used products

If you receive a wrong or seriously damaged product, please contact us with your order details and photographs. We will review the matter and determine an appropriate resolution at our discretion.

Please refer to our separate No Return & No Refund Policy for more information.

9. Natural Product Disclaimer

PooVaazi products include natural flowers, herbs, teas, and botanical ingredients.

Natural products can have variations in:

  • Colour
  • Size
  • Texture
  • Aroma
  • Taste
  • Appearance

Such natural variations do not necessarily indicate a defect or quality issue.

10. Product Information & Health Disclaimer

The information provided on our website about flowers, herbs, teas, and botanical ingredients is intended for general informational and educational purposes only.

Our products are not medicines and are not intended to diagnose, treat, cure, or prevent any disease.

Any traditional uses or potential benefits mentioned on our website should not be considered medical advice or a guarantee of health results.

If you have allergies, are pregnant or breastfeeding, take medication, or have a medical condition, please consult a qualified healthcare professional before consuming herbal or botanical products.

11. Intellectual Property

All content available on the PooVaazi website, including:

  • Logos
  • Brand names
  • Text
  • Product descriptions
  • Graphics
  • Images
  • Videos
  • Website designs

is the property of PooVaazi or its respective content owners and is protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, or use our content for commercial purposes without prior written permission.

12. Limitation of Liability

To the extent permitted by applicable law, PooVaazi shall not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or products.

Our liability, where applicable, shall be limited to the amount paid for the relevant product or order.

13. Indemnification

You agree to indemnify and hold harmless PooVaazi, its owners, employees, representatives, and affiliates from claims, losses, liabilities, damages, or expenses arising from:

  • Your misuse of our website or products
  • Your violation of these Terms & Conditions
  • Your violation of applicable laws or regulations

14. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes shall be subject to the applicable courts and jurisdiction in Tamil Nadu, India.

15. Changes to These Terms

PooVaazi reserves the right to update or modify these Terms & Conditions at any time.

Any changes will become effective once they are published on this website.

Your continued use of our website after changes are posted constitutes acceptance of the updated Terms & Conditions.

16. GST Invoice

PooVaazi currently does not provide GST invoices for purchases made through our website.

If you require a GST invoice, please contact us before placing your order to confirm whether one can be provided for your purchase.

17. Shipping Tracking

Shipping tracking availability may vary depending on the courier or postal service used for your order.

Where tracking information is available, it may be shared with you after dispatch.

Delivery updates may also depend on the tracking facilities provided by the respective courier or postal service.

18. Customer Service

For questions, concerns, or enquiries regarding your order or our products, please contact us.

PooVaazi
6/641A, Mummudi
Thalaivasal (TK)
Salem, Tamil Nadu
India – 636112

Phone: +91 8300967578
Email: poovaaziofficial@gmail.com

We aim to respond to customer enquiries as soon as possible.

PooVaazi

☕ Every Sip, A Step Away from Aging
🌺 FSSAI Certified
🌷 Since 2026

Thank you for choosing PooVaazi.